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Noticeboard

Feb 2020 - we are experiencing extremely high demand during the winter period.   We apologise for delays with routine appointments. 

**FLU VACCINES ARE STILL AVAILABLE - FREE FOR PATIENTS 65 AND OVER OR IN A CLINICAL 'AT RISK' GROUP OR AGED 2 OR 3.**

 

WE HAVE A MENTAL HEALTH PRACTITIONER, MUSCULOSKELETAL PRACTITIONER AND A PHARMACIST WORKING AT THE PRACTICE.  THESE SPECIALIST PRACTITIONERS ARE AVAILABLE TO BOOK APPOINTMENTS WITH.  THE RECEPTIONIST WILL ASK BRIEF QUESTIONS IN ORDER TO DIRECT YOU TO THE APPROPRIATE CLINICIAN - THIS INFORMATION REMAINS STRICTLY CONFIDENTIAL.

PLEASE NOTE THAT ALL TELEPHONE CALLS ARE RECORDED FOR TRAINING, MONITORING AND DISPUTE RESOLUTION PURPOSES. 

 

 

 

On line services

 

Patient Online Services

STATEMENT OF INTENT

 

Patient Online Services

 

SERVICE

WHAT WE OFFER NOW

WHAT WE PLAN TO OFFER

AVAILABLE BY

On line appointment booking

This service is provided.

 

 

On line repeat prescriptions

This service is provided.

 

 

On line access to detailed medical records

This service is provided

 

 

On line access to GP summary record

This service is provided.

 

 

On line access to allergies and sensitivities

This service is provided.

 

 

On line access to vaccination history

This service is provided

 

 

On line access to full coded clinical record

This service is not provided.

 

 

On line access to test results

This service is provided.

 

 

 

 

Guidance - How to use online services

Website address - www.stonehillmedicalcentre.nhs.uk - this allows access via laptop or    I pad or smart phone

MyGP app allows access via smartphone.

To register for on line services

  1. Bring 1 form of photographic identification (Passport or Driving Licence) and proof of address eg utility bill
  2. The Receptionist will then issue you with a unique username and password.
  3. You will be given a print out of your username, password and the practice website address, (or passphrase if registering for MyGP)
  4. You will be required to change your password once you have logged on for your Repeat Medication or Need an Appointment.
  5. You are responsible for the security of your personal log-in and password details

 

How do I order my repeat medication

Go to the home page.

Click on Order your Repeat Medication icon at the bottom of the page.

Use your username and password (you will need to change your password if using systmonline for the first time)

Follow the guidance to order your repeat medication.

Please note some of your items will not appear on the the repeat prescription as they have to be monitored (eg by regular blood tests)

When will my prescription be ready?

If you order your repeat medication before 5.00p.m. on any day, your prescription will be ready 2 working days after 3 pm.

If you order your repeat medication after 5.00p.m. add a further working day before collecting your prescription after 2.00p.m.

How do I book an appointment

1. Go to the home page.


2. Click on Need an Appointment icon at the bottom of the page.

3. Use your username and password (you will need to change your password if using systmonline or MyGP for the first time)

4. Follow the guidance to book, check or cancel your doctor's appointment

5. If you make an appointment and are unable to attend, please phone our cancellation line. 01204 799955 (24 hours) so that another person may have the appointment.


 

  

How to Order your Repeat Medication

  1. Go to the home page.

  2. Click on Order your Repeat Medication icon at the bottom of the page.
  3. Use your username and password (you will need to change your password if using systmonline or MyGP for the first time)
  4. Follow the guidance to order your repeat medication.
  5. Please note some of your items may need to be monitored (E.G. Warfarin) and do not appear not on your repeats.

When to collect your prescription

  1. If you order your repeat medication before 5.00p.m. on any day, your prescription will be ready in 2 working days after 2.00p.m.
  2. If you order your repeat medication after 5.00p.m. add a further working day before collecting your prescription after 2.00p.m.
  3. How to book an appointment

1. Go to the home page.

2. Click on Need an Appointment icon at the bottom of the page.

3. Use your username and password (you will need to change your password if using systmonline

for the first time)

4. Follow the guidance to book, check or cancel your doctor's appointment

5. You cannot book a practice nurse appointment online at present.

How to access your Medical Record

Since April 2015, the online service has been extended to include the viewing of your medical records online. If you wish to access the additional service you will need to collect from the practice a leaflet to read along with a consent form from the practice. You will also need to bring in one photo ID and one proof of address.  The information you will provided with gives the following important information for you to consider before you apply for online access:-

Forgotten History

There may be something you have forgotten about in your record that you might find upsetting.

Abnormal results or bad news

If your GP has given you access to test results or letters, you may see something that you find upsetting to you. This may occur before you have spoken to your doctor or while the surgery is closed and you cannot contact them.

Choosing to share information with someone

It’s up to you whether or not you share information with other people such as family or carers but it is important that you keep your log on details and password safe and secure. If you suspect that your record has been accessed by someone that you have agreed should not see it then you should change your password immediately. If you print off any information from your record, it is your responsibility to keep this secure, if you are worried about this being kept safe, it is better not to print it off at all.

Parental Access

When your child becomes 16 years old, the password will be revoked automatically by the practice. The patient will be informed

Coercion

If you think you may be pressured into revealing details from your records to someone else against your will, it is best you do not register for access at this time.

Misunderstood Information

Your medical record is designed to be used by clinical professionals to ensure that you receive the best possible care. Some of the information within your record may be highly technical, written by specialist and not easily understood. If you require further clarification, please contact the surgery for a clearer explanation.

Information about someone else

If you spot something in the record that is not about you or notice any other errors, please log out of the system immediately and contact the practice as soon as possible.

 

 

 

 

 



 
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